Frequently Asked Questions (FAQ)
Last Updated: August 10, 2026
Welcome to the Dorarose FAQ page. Here you will find answers to the most common questions regarding our orders, shipping, returns, and payment options. If you need further assistance, please contact our support team.
1. Shipping & Delivery
Where do you ship? We currently ship to addresses within the United States.
How much does shipping cost? We offer 100% FREE Standard Shipping on all orders across the United States. There is no minimum purchase required.
How long will it take to process my order? Orders are processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays) after payment verification.
What is the estimated delivery time? Once processed, standard delivery takes approximately 3–5 business days. Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.
How can I track my order? Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking details typically become active within 24 hours.
2. Payments & Billing
What payment methods do you accept? We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay, PayPal), and Shop Pay. We do not accept cash on delivery (COD), checks, or bank transfers.
What currency are prices listed in? All prices on our store are listed and processed in United States Dollars (USD).
Is my payment information secure? Yes. Our site uses SSL encryption and PCI-DSS compliant payment processing. We do not store or see your full payment card details.
3. Orders & Modifications
Can I change or cancel my order? You may request to cancel or modify your order within 24 hours of placing it. After 24 hours, the order may already be processed for shipment and cannot be changed.
What should I do if I entered the wrong shipping address? Please contact us immediately at support@dorarose.store. While we will do our best to update it before processing, Dorarose is not responsible for shipments sent to incorrect addresses provided during checkout.
4. Returns, Issues & Contact
What if my package arrives damaged or is lost? If your item arrives damaged or appears lost in transit, please contact us right away with your order number so we can investigate and resolve the issue with the shipping carrier.
How can I contact customer support?
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Trade Name: Dorarose
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Physical Address: 505 Congress St UNIT 1711, Boston, MA 02210, United States
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Phone: (732) 952-1776
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Email: support@dorarose.store
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Website: https://www.dorarose.store